Troubleshooting email problems

Common Email Issues & Solutions

Cannot Send Emails

Check:

• Outgoing server: mail.yourdomain.com
• Port: 465 (SSL) or 587 (TLS)
• Authentication enabled
• Username is full email address

Cannot Receive Emails

Check:

• Mailbox not full (check quota)
• MX records point to correct server
• Email not in spam folder
• Sender not blacklisted

Email Going to Spam

Improve deliverability:

• Set up SPF record
• Configure DKIM
• Add DMARC record
• Don't send bulk email from shared hosting

Authentication Failed

• Verify password is correct
• Use full email as username
• Reset password in cPanel

Emails Bouncing

Read the bounce message. Common reasons:

• Mailbox full: Recipient's inbox is full
• User not found: Address doesn't exist
• Blocked: Your IP is blacklisted

Check Email Logs

1. cPanel → Track Delivery
2. Enter the recipient email
3. Click Show All